Movers UK Ltd – Terms and Conditions

1. Definitions

• “Company”, “We”, “Us”, “Our” means Movers UK Ltd.
• “Client”, “You”, “Your” means the person or company booking our services.
• “Goods” means items to be moved or transported.
• “Services” means the moving, transport, packing support, storage-move support or related services agreed in your quotation or booking confirmation.

2. Quotations and Booking

2.1 Quotations are based on the information supplied by the client, including addresses, access, inventory, crew requirements and any special handling requested.

2.2 If the information supplied changes, the price or estimated duration may also change.

2.3 A booking is confirmed when Movers UK Ltd issues written confirmation.

2.4 A deposit is only required where it is specifically stated in your quotation or booking confirmation.

2.5 Any minimum booking period, hourly rate, fixed price, fuel charge, parking cost, congestion charge or other agreed cost will be stated in the quotation or booking confirmation.

3. Payment Terms

3.1 Unless otherwise agreed in writing, payment is due on completion of the move.

3.2 Payment may be made by contactless/card payment or bank transfer. Bank transfers must clear before the crew leaves the job unless otherwise agreed.

3.3 Movers UK Ltd does not add VAT to the quoted price.

3.4 Unpaid sums may be pursued using reasonable debt-recovery steps and any legally recoverable costs may be added where applicable.

4. Cancellation and Postponement

4.1 If you need to cancel or postpone, please tell us as early as possible.

4.2 Any cancellation or postponement charge will depend on the booking terms, notice given and any costs already incurred or committed for your job.

4.3 If Movers UK Ltd is unable to carry out the service because of circumstances beyond our reasonable control, we will contact you and discuss the available options.

5. Packing and Preparation

5.1 Unless packing services are specifically booked, the client is responsible for preparing and packing belongings safely for transport.

5.2 Fragile items, televisions, mirrors, artwork and other delicate goods should be suitably protected before transport.

5.3 We may refuse to move an item that is unsafe, inadequately prepared or likely to cause injury or damage.

5.4 Packing materials and selected protective supplies may be available separately, subject to stock and prior agreement.

6. Furniture Disassembly and Reassembly

6.1 Basic disassembly and reassembly of straightforward items such as beds, sofas and dining tables may be included where agreed as part of the move.

6.2 Specialist furniture, fitted furniture, complex installations and items requiring specialist trades may be excluded or charged separately.

6.3 Appliance connection or disconnection is not included unless specifically agreed in writing.

7. Parking and Access

7.1 The client is responsible for providing accurate access information and arranging suitable parking or permits where required.

7.2 Parking, congestion or access-related costs that arise during the move may be added where applicable and where they were not already included in the quotation.

7.3 Delays caused by restricted access, waiting time, lifts, stairs, keys, loading restrictions or other site conditions may increase the duration or cost of the job.

8. Inventory and Exclusions

8.1 Clients should provide an accurate inventory and highlight unusually heavy, fragile or high-value items before the move.

8.2 We do not knowingly transport illegal goods, hazardous materials, dangerous substances, perishable goods requiring controlled conditions or live animals.

8.3 We may refuse any item that cannot be moved safely or lawfully.

9. Insurance and Liability

9.1 Liability and any insurance arrangements are subject to the specific terms applicable to the booked service.

9.2 The client should tell us before booking about any unusually valuable or fragile items so suitable arrangements can be discussed.

9.3 We are not responsible for loss or damage caused by inadequate packing by the client, undisclosed defects, prohibited items, or circumstances outside our reasonable control, except where liability cannot lawfully be excluded.

9.4 Any claim should be reported to us as soon as reasonably possible with photographs and supporting information where available.

10. Delays and Events Outside Our Control

10.1 Journey and arrival times are estimates and may be affected by traffic, road closures, weather, access restrictions, earlier jobs or other circumstances outside our reasonable control.

10.2 We will make reasonable efforts to keep you informed of significant delays.

11. Subcontracting

11.1 We may use trusted subcontractors or partner services where appropriate for a booking.

11.2 This does not remove any rights you have under applicable law.

12. Storage Moves

12.1 Movers UK Ltd can collect from or deliver to third-party self-storage facilities.

12.2 Unless specifically agreed otherwise, storage charges, access rules, insurance and the storage contract itself are between the client and the storage provider.

13. Complaints

13.1 Please send complaints or concerns to enquiries@onlinemovers.co.uk with your booking details and supporting information.

13.2 We will review the matter and respond as soon as reasonably practicable.

14. Data Protection

14.1 We use personal information to administer enquiries, quotations, bookings, payments and related customer service.

14.2 Personal information is handled in accordance with applicable UK data-protection law.

15. Governing Law

15.1 These terms are governed by the laws of England and Wales.

15.2 Nothing in these terms affects statutory rights that cannot lawfully be excluded or restricted.

16. Changes to These Terms

16.1 We may update these terms from time to time.

16.2 The version applying to your booking is the version provided or available when the booking is confirmed, unless a later change is agreed with you.

By booking Movers UK Ltd, you confirm that the information supplied for the move is accurate and that you accept the terms applicable to your confirmed booking.