2.1 Quotations are valid for 30 days.
2.2 Quotations are based on the information supplied by the client.
2.3 A 30% deposit is required to confirm the booking.
2.4 Booking is confirmed upon receipt of deposit and written confirmation.
2.5 Balance is due upon completion of the move.
3.1 Payment must be made immediately upon completion of the move, unless otherwise agreed in writing.
3.2 Invoices not paid on the day of service may incur late payment charges at 5% per month, calculated daily.
3.3 We reserve the right to use debt recovery services. The client will be liable for all associated recovery costs, including legal fees.
3.4 Acceptable payment methods: bank transfer, card, or cash.
4.1 Cancellations made more than 7 days prior: deposit refunded minus £50 fee.
4.2 Less than 7 days: deposit is non-refundable.
4.3 If we cancel due to force majeure, we will reschedule or refund the deposit.
5.1 All goods must be securely and sufficiently packed for safe transport. This is the client’s responsibility unless packing is booked.
5.2 Televisions must be boxed; fragile or delicate furniture, mirrors, and artwork must be bubble wrapped or protected.
5.3 We accept no liability for damage to inadequately packed or unprotected goods.
5.4 Packing services available on request, subject to additional charge.
6.1 Furniture disassembly/assembly must be requested at booking.
6.2 We do not connect/disconnect appliances.
6.3 Charges apply for disassembly/assembly if agreed in advance.
7.1 Clients must arrange suitable parking and permits.
7.2 Parking fines due to client oversight will be added to the final bill.
7.3 Delays due to restricted access may incur additional charges.
8.1 Accurate inventory must be provided.
8.2 We do not move hazardous, illegal, perishable, or live items.
8.3 We reserve the right to refuse unsafe items.
9.1 Clients should arrange appropriate insurance.
9.2 Insurance can be arranged at extra cost.
9.3 Without specific insurance, liability is limited to £40 per item.
10.1 We are not liable for damage caused by improper packing, acts of God, or third parties.
10.2 No liability for indirect or consequential loss.
10.3 Claims must be made in writing within 48 hours.
10.4 Liability is limited to the lower of insured value or item value.
11.1 We are not liable for delays beyond our control.
11.2 We will notify clients of delays and complete the service as soon as possible.
12.1 We may subcontract services.
12.2 Subcontractors are bound by these same terms.
13.1 Storage available on request with separate charges.
13.2 Stored goods are subject to inventory and insurance agreement.
14.1 Complaints must be submitted within 48 hours of service.
14.2 We will respond within 14 days.
14.3 Unresolved disputes will go to mediation before legal action.
15.1 We handle personal data in accordance with UK data protection laws.
15.2 Data is used only to fulfil contractual services.
16.1 These terms are governed by the laws of England and Wales.
16.2 Disputes will be subject to the jurisdiction of English courts.
17.1 We may amend these terms at any time.
17.2 The latest version is available on our website.
Movers UK (Heathrow) Ltd
18 Hogarth Avenue, TW15 1QA
Email: admin@onlinemovers.co.uk
Website: www.onlinemovers.co.uk
By booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
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